TrackOn Courier was founded 17 years ago and now has 10,000 employees across India. It’s one of the most popular couriers in India.
In a world filled with fast-paced deliveries and courier services, my recent encounter with a courier debacle has left me both perplexed and frustrated. The events that unfolded over the course of a week have shed light on the challenges and potential pitfalls of the courier industry, raising questions about reliability and the human factor in a world dominated by technology. This write-up will recount the incident that happened just two days ago, emphasizing the importance of trust and efficiency in courier services.
The Anticipation of a Special Prasad
Every year, during the third week of September, I eagerly await a special package from my maternal aunt. This package contains a unique Prasad known as “Rothh” in our Kashmiri culture, prepared specifically for a religious function called “Pann.” Its significance lies not only in its taste but also in the cherished tradition of receiving it from my aunt for over three decades, regardless of where I am in the country. This year was no different, as my aunt sent it through Trackon couriers on September 22nd.
A Week of Uncertainty
Ordinarily, the courier from Jammu to my residence in Gurugram takes just a day, thanks to the efficient network of courier companies in the region. However, this time was different. A week passed, and the parcel’s whereabouts remained unknown. My anxiety grew, and I began my quest to trace the missing Prasad.
Three days ago, my aunt called to inquire if I had received the package. To my astonishment, she revealed that it had been dispatched a week ago, and yet it had not reached me. Determined to resolve the issue, I requested that she share the dispatch details, enabling us to track the parcel online and contact the delivery center.
The Mismatched Signature
My brother-in-law provided me with a copy of the courier receipt, which indicated that the parcel had been delivered on the very day of its booking, September 23rd. What baffled me was the signature on the receipt, which bore no resemblance to my own. Moreover, the mobile number listed exactly matches mine. This discrepancy raised serious concerns.
Confronting the Courier Center
Without hesitation, I located the main hub center of Treckon couriers in Manesar-Gurugram, approximately 8–9 kilometers from my home. I met with the center’s manager, Sunil Kumar, and recounted the entire situation. Sunil reviewed the records on his monitor, confirming the receipt with the forged signature and the number written on the 23rd, indicating delivery.
The Delivery Person’s Account
Sunil took prompt action by identifying the delivery person responsible for my parcel on that day. He contacted the delivery person, who claimed to have delivered the package and possibly left it with the guard at my society gate. However, I clarified that our association had strictly instructed the guard not to accept any couriers and to inform the intended recipients.
A Surprising Twist
The delivery person, in a surprising turn of events, suggested that he may have handed the parcel to my neighbors on the ground floor after failing to reach me by phone. This raised further questions about his actions, as he had never received any confirmation from me to deliver the parcel to a third party.
Resolution and Relief
In response to the manager’s request, the delivery person returned to my residence to confirm with my neighbor regarding the parcel’s receipt. After a brief wait, he sent a photo to the manager, revealing the parcel tucked away in the corner of a shoe cabinet outside my entrance gate. Astonishingly, the photo clearly displayed the Trackon courier label, and I couldn’t help but wonder why I had not noticed it earlier.
While I was relieved that the parcel remained intact after a week, this incident shed light on the negligence and carelessness of courier delivery personnel. It raised concerns about the safety of private couriers, especially when dealing with crucial documents, bank instruments, or even emergency medical supplies. In an age of advanced technology and automation, such human errors can lead to significant losses and inconveniences.
In conclusion, this incident serves as a reminder of the importance of enhancing the reliability and efficiency of courier services. The trust we place in these services should be met with the highest level of professionalism and accountability, ensuring that valuable parcels reach their intended recipients without unnecessary ordeals. As we move forward in a world of AI and innovation, it is imperative that the human element in the delivery process be error-free and dependable, guaranteeing the safe and timely arrival of every package.
In the end, my cherished Prasad was found, but this experience left me with questions about the courier industry’s ability to meet the expectations of its customers and the need for continuous improvement in the delivery ecosystem.
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