CrowdStrike has identified and is addressing a defect in a content update for Windows hosts that caused crashes, including blue screen errors. Mac and Linux hosts remain unaffected. The problematic update has been isolated and reverted, and a fix has been deployed. CrowdStrike assures customers that their Falcon platform systems are operating normally and that protection remains intact for systems running the Falcon sensor. Impacted users are advised to follow guidance on the support portal for updates and remediation steps. Recommendations include ensuring communications with CrowdStrike representatives through official channels and using a wired network for faster connectivity during reboot and recovery processes. Customers are directed to specific knowledge base articles and support portals for identifying affected hosts and performing automated or manual recovery. CrowdStrike continues to provide public updates and support to mitigate the issue and restore normal operations for all affected customers.
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