The company also experienced a drop in employee turnover and fewer sick days.
Time Etc, a virtual assistant platform, implemented an innovative approach to address the issue of employee engagement. Instead of traditional managers, the company replaced them with coaches. These coaches, with a ratio of one per six employees, focused on maximizing productivity by providing close mentoring and feedback, assisting employees in identifying their optimal work methods, and offering training and support for professional development.
The decision to transition from managers to coaches stemmed from feedback received from new hires, who expressed a need for goal-setting, feedback, development opportunities, and autonomy, which aligned more with a coaching role. The coaches’ emphasis was on empowering and supporting employees to find their own solutions rather than directing from above.
Additionally, Time Etc organized regular workshops featuring external experts to deliver customized classes on subjects like mindfulness and confidence building. This new approach was a response to a Gallup survey that revealed a decrease in employee engagement to a seven-year low, with only one-third of workers reporting feeling engaged and 18% describing themselves as actively disengaged.
The company’s adoption of this radical experiment yielded positive outcomes. It experienced a notable decrease in employee turnover, effectively navigating the challenges posed by the great resignation. Moreover, there was a reduction in sick days taken. Notably, performance on key goals saw an impressive improvement of up to 20%, and overall employee happiness increased significantly.
As a result of these changes, Time Etc consistently ranks among the top 1% of teams worldwide in Gallup’s employee engagement survey.
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